Shipping policy

📦 Shipping Policy

At Heyya, we design versatile, comfortable, and beautiful activewear for the modern woman — whether you’re flowing through a morning yoga session, heading to the office, or enjoying a desert sunset.
We know you’re eager to try your new pieces, so here’s everything you need to know about getting your order to you — clearly, honestly, and without surprises.

🚚 Delivery to the UAE

  • Estimated Delivery Time: 3–12 business days from the date your order is confirmed.
    (Please note: This includes processing, international transit, and customs clearance.)
  • Shipping Cost:
    • FREE shipping on all orders over AED 200
    • AED 35 flat rate for orders under AED 200
  • Tracking Included: Every order comes with a real-time tracking link sent to your email as soon as it ships — so you always know where your package is.
We partner with trusted global logistics providers to ensure your order arrives safely and securely.

🌍 What to Expect During Transit

  • Your order is carefully packed and dispatched within 1–2 business days after payment confirmation.
  • Once shipped, delivery typically takes 3–10 business days to reach any city in the UAE (Dubai, Abu Dhabi, Sharjah, etc.).
  • Delays can occasionally occur due to customs inspections or high seasonal volume — but we’ll keep you updated every step of the way.
💡 Pro Tip: Add mailto:hello@heyyaonline.com to your contacts so our shipping updates don’t land in spam!

🎁 Why Wait? It’s Worth It.

While we’re not the fastest, we’re committed to offering premium-quality, thoughtfully designed activewear at accessible prices — without hidden markups for local warehousing.
Every stitch is tested for breathability in heat, every fabric chosen for all-day comfort. We believe that’s worth a few extra days of anticipation.
And when your package arrives? We hope it feels like a little gift to your future self — confident, comfortable, and ready for anything.

❓ Have Questions?

We’re here for you!
Email us at mailto:hello@heyyaonline.com — we reply within 24 hours.
Arabic-speaking support available upon request.
Thank you for trusting Heyya with your everyday elegance.
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Note: Shipping times are estimates only and not guaranteed. Heyya is not responsible for delays caused by carriers, customs, or force majeure events.